• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, i have the HP laptop: Gaming HP VICTUS 15-fa0009ns

Which has a USB C port but i have tried to charge the laptop with it but it's not working.

 

Does my USB support Power supply?

 

Is there any other way to charge the laptot? My DC Jack is not working. 

 

Thanks in advance, 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings @Ryoldi 

 

My pleasure.

 

Your PC's specs Here show HP USB Sleep and Charge. But I don't see USB Power Delivery listed.

 

Sleep and Charge means you can charge an iPhone or other device when the PC is sleeping.

 

I have never seen your problem when using AC power.

 

I have seen a Laptop which would not power on using AC power when the battery was installed. This PC would work fine over AC power after removing the battery.

 

Regards

View solution in original post

3 REPLIES 3
HP Recommended

Greetings @Ryoldi 

 

Welcome to the HP Forum.

 

A reliable Laptop battery charge would only happen using a, known good, external power brick and AC power.

 

You would have to replace the power brick if the external power brick's power jack has failed. Or you may have a MB problem.

 

An unrepairable MB power connection problem might require replacing the MB.

 

Regards

HP Recommended

Thanks for the answer. 

 

So it won't be possible to charge the laptot using USB C included in this configuration?

 

When i plug in the AC power, the processor is bloqued to a maximun 0,30 Ghz making the computer useless. I cannot un-block it. 

I tried changing the AC conector of the laptop, it worked for two days, now its broken again and limited to 0,3Ghz when i connect the charger.

Have you ever seen something like this? When the laptot is not connected, it works fine. 

 

Regards

HP Recommended

Greetings @Ryoldi 

 

My pleasure.

 

Your PC's specs Here show HP USB Sleep and Charge. But I don't see USB Power Delivery listed.

 

Sleep and Charge means you can charge an iPhone or other device when the PC is sleeping.

 

I have never seen your problem when using AC power.

 

I have seen a Laptop which would not power on using AC power when the battery was installed. This PC would work fine over AC power after removing the battery.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.