Can not switch to NVIDIA GTX 1650 Ti

[Ziggizagos]

Hi,

I have recently purchased HP OMEN  Laptop 15-en0xx for my kid. I can see on System Info the following graphics cards are in fact installed and active:

1) AMD RADEON (TM) Graphics

2) NVIDIA GeForce GTX 1650 Ti

Anyway - each every game complains like that:
"Required GPU not present. This product requires NVIDIA Maxwell GPU (GTX 970 or better).

I tried to configure dedicated GPU through NVIDIA Control Panel but it says:
"Currently graphics card switching is controlled by Windows. Open your OS display settings"

So - I can actually switch on "hardware accelerated GPU" and add my game executive file (it shows "Unreal Engine") but that simply does not help at all. It looks like my laptot is hardwired to integrated GPU and it does not switch graphics at all.

Any idea? Or - do I have to connect external monitor to use NVIDIA?

[praveenbv]

Hi@Ziggizagos, Welcome to the HP Support Community!

Apologize for the issue with the display. We understand its Gaming notebook lets try a few troubleshooting steps to fix the issue.

Check for the BIOS update?

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ziggizagos · Accepted solution]

Hi praveenbv

OK - I had to update BIOS and completely uninstall NVIDIA drivers! Only official drivers from HP provide appropriate integration! Never-ever use G-Force Experience or Windows Update to update your HP Omen video drivers as it will update with some generic drivers not matching HP OMEN particularities.

Regards!

[praveenbv]

Hi@Ziggizagos,

We have done the basic troubleshooting as per the document and the notebook needs to checked by taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.