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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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HP Recommended
OMEN by HP 15-dc1060nr
Microsoft Windows 10 (64-bit)

I had a virus that ruined my laptop so I reacted by resting my laptop after I finished resting my laptop I stayed stuck on the blue startup window I can not enter as a user because it says that I am not an administrator and I can't install windows 11 on it. I can't do anything.

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