Can't change the keyboard colors on my laptop

[SysAdminKitty]

I have been struggling for hours and I can't change my laptop keyboard colors. It worked when I first got my laptop last year, I could change 4 zones (left, center, right and WASD), they were originally all red, and I have them on my own modified rainbow right now. I can turn the lights on and off with the keyboard button, but I can't change it. I reinstalled all the HP programs, I updated the drivers, I have searched online, I have no idea how to get it working. When I open up HP Omen Control it looks different than it used to, and also, when i click to change the colors, is doesn't change the keyboard at all. Someone pllllease help ❤️

(I have no idea when it stopped working because I haven't tried to change my keyboard colors in over 8 months.)

[sandytechy20]

@SysAdminKitty

Welcome to HP support community.

Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the Bios and chip-set driver updates,

If the issue persists, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

The only other thing to do is to uninstall the software and install a fresh copy from the Microsoft store: click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SysAdminKitty]

i uninstalled everything and installed the command centre from the microsoft store, but the keyboard options are not in the command centre, do i need to reinstall omen control as well?

[SysAdminKitty]

@sandytechy20  

There isn't even a 'Lighting' option in the left pane. I know it's possible on my device because I have changed it many times in the past and it is stuck on rainbow now.

[sandytechy20]

@SysAdminKitty

Create a new user account

1. Select Settings.
2. Tap Accounts.
3. Select Family & other users.
4. Tap "Add someone else to this PC."
5. Select "I don't have this person's sign-in information."
6. Select "Add a user without a Microsoft account."
7. Enter a username, type the account's password twice, enter a clue and select Next.

And then check this video to ensure the correct steps are being followed to enable the options and change the settings: Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SysAdminKitty]

This did nothing, there is still no 'Lighting' section in the left pane of the Command Centre. @sandytechy20

[sandytechy20]

@SysAdminKitty

Back up all the data and perform system reset on the computer.

Here are the steps:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SysAdminKitty]

Okay, I am backing up my data now. I will let you know how it goes.

[sandytechy20]

@SysAdminKitty

Yes, you can try those steps at your leisure and let me know the outcome.

Cheers.

[SysAdminKitty]

Okay, so this fixed my keyboarding lighting issue, I can now change them again, but now I can't change my desktop background. When I try to select a picture to set, it lets me browse for it and select it, or select one from the built in list, but when i click on one it just makes the background black and asks me to choose a color. I also tried selecting a theme and that didn't work either.