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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L2AV)

I have 2 issues and HP has been so far extremely unable to answer any of them

 

The main issue is: I showed a billing of when I bought my computer, which was a month ago, yet the warranty still shows my warranty expiring in June, and my case is still open and waiting for approval.

 

Second issue: When trying desperately to contact HP support, I provided my (French) phone number with the adequate prefix, yet I get a "This mobile number is not available", whatever that means. I promise you my phone number is available, if that helps.

I also tried to put my phone number directly in my account, nope, doesn't work, doesn't get accepted.

 

So now I have a warranty issue and no way of contacting HP to talk about this warranty issue.

 

Ah yes, and btw the computer screen started going havoc for no reason after only 3 weeks, with horizontal stripes everywhere rendering it basically unusable unless I use an external monitor.

 

I am frustrated with HP to say the least. Very frustrated.

1 REPLY 1
HP Recommended

@calimeron 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.