Can't logon

[Mrconductor25]

Haven't used laptop in a while so forgot password 

[Deep_World]

Hi @Mrconductor25,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you trying to log in with a local Windows account or a Microsoft account?
• Do you remember if you set up any security questions, PIN, or fingerprint login?
• Which version of Windows is installed on your laptop (Windows 10, Windows 11, etc.)?

In the meantime, here are a few steps you can try:

• Microsoft Account Reset: If you use a Microsoft account, visit   from another device to reset your password.
• Local Account Reset: If it’s a local account, https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff...  check if you set up password reset questions or a hint these may help you regain access.
• Safe Mode Option: Restart your laptop and boot into Safe Mode. Sometimes this allows you to access recovery options.
• HP Recovery Manager: On some HP laptops, pressing F11 during startup opens recovery options that may help you reset or restore access.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World