cancel
Showing results for 
Search instead for 
Did you mean: 
Muezick
New member
2 0 0 0
Message 1 of 3
147
Flag Post

Can't sign into HP Support website

HP Recommended
hp omen
Microsoft Windows 10 (64-bit)

I bought a warranty on an HP omen laptop I bought from a friend. I've been trying to log into the HP support website to check the status of the warranty but it literally won't let me. I go through the sign in process and it just takes me back to the default support website still not signed in. yes i know my password works because I was signed in yesterday. it doesn't give any errors at all.

 

I tried from many different IPs, different web browsers, different computers, on my phone with or without the local WiFi. It always does the same thing

 

so what's the deal? I tried contacting chat support but the guy literally just ignored me for 15 minutes. 

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
32,078 31,783 2,925 10,680
Message 2 of 3
Flag Post
HP Recommended

@Muezick 

 

I would guess you are referring to a SmartFriend subscription.

 

Regardless,

  • I have submitted a request that someone take a look.
  • Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP.
  • When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims.

 

Note to those reading:

  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from scammers.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 3 of 3
Flag Post
HP Recommended

@Muezick I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation