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‎10-20-2015 04:39 AM

HP Recommended
Product: HP Omen 15 5012tx
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to re install HP Soloutions network framwork and It tells me I need to find a specific .msi file but I don't have it.

 

 

Capture.PNG

 

Then I recieve this message...

 

omen.PNG

 

Is the .msi file above avaliable for me to download on the official HP website?

 

 

I'm also having trouble opening HP support assisstant program because it seems to not be opening at all everytime I double click it. I thought it had to do something with hp support soloutions framework and I can't update the program because I get the same message that I need a .msi file.

 

Everything was working fine before...

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2015 04:52 AM

HP Recommended

batruto

 

install the Frameworks

 

control Panel > Turn Windows Feature on net. 3.5 an 4.6

 

reboot

 

Run Windows update

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View solution in original post

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9 REPLIES 9

‎10-20-2015 04:52 AM

HP Recommended

batruto

 

install the Frameworks

 

control Panel > Turn Windows Feature on net. 3.5 an 4.6

 

reboot

 

Run Windows update

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-20-2015 05:59 AM

HP Recommended

I'm still unavaliable to unistall HP Soloutions framework. 

 

What do you mean by install the framworks?

 

I turned on the windows features net.3.5 and 4.6, rebooted and checked for windows updates.  Nothing works

snip.PNG

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‎10-20-2015 08:56 AM

HP Recommended

Batruto

 

Download HP Software Framework  extract it

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-21-2015 05:51 AM - edited ‎10-21-2015 06:05 AM

HP Recommended

THANK YOU SO MUCH!!!!


You just made me from spending my hours trying to unistall this to making it fixed within minutes. 

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‎10-21-2015 05:55 AM

HP Recommended

Even though I can't unistall the previous version and this installs a newer version it's fine by me. Also I'm just having a slight problem trying to open HP support assisstant program because everytime I double click on it, nothing happens. 

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‎10-21-2015 06:36 AM

HP Recommended

Batruto

 

i think you had the old installed, please install the new

 

HP Support Assistant

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.exe

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎10-29-2015 05:20 AM

HP Recommended

That isn't the problem. I've installed the new one dozens of times but everytime it tells me it's done installing...I can't even open it. Is the icon suppose to be in my task bar by the way? It's not showing up as usal in the task bar anymore..

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‎10-29-2015 09:43 AM

HP Recommended

batruto

 

Find all your apps and programs

 

some internet security blocking the program and MSI

Check it please

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-30-2015 02:41 AM

HP Recommended

None of my internet security is blocking the program. So what now?

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