Cannot change keyboard backlight color on my HP Omen

[marry35]

I recently bought the HP Omen-15 dc0020nr from bestbuy.com (Link: https://www.bestbuy.com/site/hp-omen-15-6-laptop-intel-core-i7-12gb-memory-nvidia-geforce-gtx-1050-t...).

The product image shows the RGB color range on the keyboard however, the keyboard on my HP Omen is fixed to dragon red color and I cannot change it from anywhere. I updated the HP Omen command center but there is no Lightning option there to change the keyboard color. I am worried If I have bought the wrong laptop since the cutomizable keyboard backlight was a huge attraction for me. 

Can anyone help me figure out if it's possible to change the keyboard backlight color on this laptop or I really bought the wrong laptop and bestbuy misguided me.

[Jeet_singh]

@marry35,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with Omen command center lighting settings. 

I have found a wonderful document which will help you find the answer - HP OMEN Command Center

In this support document, please click on OMEN software compatible models, Here you will find the list of PC's with the supported features.

On your computer it only support Omen command center and not the lighting feature.

I hope this answers your question, Let me know if you need any further assistance. I'll be more than happy to help you.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.