Cannot dispute warranty online

[bwangsbsb]

I got my PC from BestBuy and upon checking its warranty status on hp.com, I saw that the warranty started earlier than my date of purchase. I tried to dispute the warranty status online but there is no link to dispute the warranty (If the dispute link is not displayed, the product might be a commercial product, which cannot be disputed online.).

[Garp_senchau · Accepted solution]

@bwangsbsb, Welcome to HP Support Community,

Could you please send me these details via private message? I'd be happy to assist you in getting the warranty fixed.

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Complete invoice, which contains the serial number of the unit with date of purchase

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[7mikey7]

I purchased a 14" Pavillion X360 12/02/2024 at Sams Club with 2 tear warranty that should be good until 12/02/2026. HP shows warranty expired 08/02/2025. 

I have called 4 different HP numbers, been transferred 6 times, left messages to fix. I have had ZERO RESPONSE from HP. There is no place online to dispute as shown on Gooogle searches. 

Is this really how HP treats customers? Absolutely no support whatsoever once you give them your money!

We own 5 HP Laptops and 3 HP Printers. Never again!

I am one PISSED OFF CUSTOMER!!!!!

[Hawks_Eye]

Hi @7mikey7, Welcome to HP Support Community,

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better which cannot be shared in public.

Could you please send me these details via private message? I'd be happy to assist you in getting the warranty fixed.

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Complete invoice, which contains the serial number of the unit with date of purchase

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[robaire77]

Hello, how do I send you a private message?

[Garp_senchau]

@bwangsbsb, Welcome to the HP Support Community! We're stoked to have you on board!

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Ashj1968]

Hi,  I have exactly the same issue in not being able to find the option to dispute the warranty on the Laptop that I have purchased today from Currys PC World.

Please can you assist.

Thanks in advance.

[roberson7]

You can try responding to the rep in this link above. I finally got my warranty corrected by calling the main HP support number and saying: "Warranty Dispute" to the automated system and getting a rep. who knew how to do it. I wasted over 3 hours online and on telephone. You have to try everything. For reasons unknown, there is no longer a "Dispute Warranty" that I could find anywhere online as mentioned in several Google searches.

Good luck!

[janabeita]

I tried the link, but it says I don't have rights to access it.  I purchased my Victus brand new in Sept. 2025, yet my HP status says my warranty expired this month, October 2025.  I purchased it on Amazon, and I have the invoice.  Please tell me how I can dispute my warranty.  I'm not having any problems with the laptop, I just want to know that I'm covered in case I do.

[janabeita]

Can you tell me the main HP support number?  I can't find any numbers where I can get as far as you apparently did. thanks!