Cannot find the game code to redeem for Borderlands 4

[Predou]

I just bought a OMEN MAX Gaming laptop which should have been sent with a borderlands 4 code to redeem, and i can't seem to find anywhere where this code shoulde be !

Thought it would be in the gaming hub or a mail, but I still can't seem to find it. 

[NonSequitur777]

@Predou,

Welcome to our HP Community forum!

Please note that for HP’s gaming promotions (such as Borderlands or other bundled games), the redemption code is not automatically emailed by HP, and it will not appear directly in OMEN Gaming Hub unless you follow the correct redemption steps.

1. Check OMEN Gaming Hub

   • Open OMEN Gaming Hub → go to Rewards or My Games.

   • If your laptop qualifies, you’ll usually see a “Redeem” option there.

2. Check With Your Retailer

   • Many retailers (Amazon-fr, Fnac, LDLC, etc.) send the code separately, either in your purchase confirmation email or in your online account.

3. Confirm Eligibility

   • Not every OMEN MAX SKU qualifies. Please confirm on the retailer’s promotion page that your exact model was part of the Borderlands 4 bundle.

4. If You Still Can’t Find the Code

   • Contact HP France Support or your retailer’s customer service with your proof of purchase. HP usually works with a fulfillment partner who will send you the redemption code after verification.

Note: HP’s global registration site is currently offline, so don’t worry if you can’t register there. Focus instead on Gaming Hub, your retailer account/email, and HP Support if needed.

Kind Regards,

NonSequitur777

[Cc6789]

Did you finally find him?

I have the same problem.

[NonSequitur777]

@Cc6789,

Did you follow the steps as I outlined them for @Predou?

Kind Regards / Cordialement,

NonSequitur777

[Cc6789]

Yes but i haven't found it. I will try to contact the support.

Thanks for the help. 

[NonSequitur777]

@Cc6789,

You're welcome -please let us know what your experience is with HP Support.

Kind Regards,

NonSequitur777