• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-12-2020 11:51 PM - edited ‎12-12-2020 11:53 PM

HP Recommended
Product: HP 15-BW091AX
Operating System: Microsoft Windows 10 (64-bit)

1607842363410.jpg

 

As mentioned by hp that my laptop has amd 530 dedicated gpu but when i update it it shows amd r7 m340 gpu not even with the driver provided on hp support for my laptop it shows amd 535dx but with the specs of r7 m340. 

1 REPLY 1

‎12-27-2020 02:36 PM

HP Recommended

@878949

 

I reviewed your post and I understand that you are unable to find the correct graphics driver for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing any issues with the graphics card?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100873.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101604.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.