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JoelRolo
New member
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Message 1 of 2
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Caps lock light blinking

HP Recommended
Omen 15 ce005np
Microsoft Windows 10 (64-bit)

Recently my laptop started shutting itself off, and when i turn it back on it sometimes displays a black screen with some text saying it shut off because it was overheating. When it shuts off i put my hand on the laptop and it doesnt seem to be that hot, I've felt it being hotter and not shutting off. Now i noticed that the caps lock key is blinking, it blinks 5 times long and 8 times short. I tried to do some research on what it is but the highest number that the hp support page goes is 5 long and 4 short. Can anyone tell me whats wrong with my laptop and how to fix it ?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JoelRolo


Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is a hardware issue and  most probably caused due to the overheating issues

 

I suggest you contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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