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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-11-2022 03:51 AM

HP Recommended
Product: HP Pavilion Power Gaming 15 cb532tx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My laptops charger is 150w. When I plug it in, the red led indicator right beside starts to flicker but the laptop shows that its plugged in and the battery is on 70%. What's the issue here? I live in a place where voltage and electricity goes up and down. Please help me

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2022 04:35 AM

HP Recommended

Hello @AfnanAnik 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on component test <power/battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

View solution in original post

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎09-13-2022 04:35 AM

HP Recommended

Hello @AfnanAnik 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on component test <power/battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-08-2022 12:57 AM

HP Recommended

Please report back

Kind regards

1 person found this reply helpful
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‎10-08-2022 01:06 AM

HP Recommended

I'm so sorry, your replies were in my **bleep** spam folder for some reason. It's been a month and the laptop seems to be working fine. 

Thanks a lot for your help. God bless you.

Was this reply helpful? Yes No

‎10-08-2022 01:30 AM

HP Recommended
@AfnanAnik wrote:

I'm so sorry, your replies were in my **bleep** spam folder for some reason. It's been a month and the laptop seems to be working fine. 

Thanks a lot for your help. God bless you.

You're welcome !

Good luck

Was this reply helpful? Yes No
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