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‎08-21-2022 01:37 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0050wm
Operating System: Microsoft Windows 11

My charger port will not charge how do I fix it?

Category:
1 REPLY 1

‎08-21-2022 04:01 PM

HP Recommended

Hello @JasmineGarner 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test < all > your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Focus on component power/battery test

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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