Charging battery

[E5USMC]

My victus laptop won't charge. Is it the charger or the battery that needs replacement?

[Jerry_57]

Hi @E5USMC,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To determine whether the charger or the battery of your Victus laptop needs replacement, you can follow these steps for troubleshooting:

Check the Charger:
 

• Ensure the charger is connected to a working power outlet.
• Look for any visible damage on the charger or the cable.
• Try using a different power outlet to see if the issue persists.
• If possible, test the charger with another compatible device to verify if it's functioning correctly.

Inspect the Battery:
 

• Make sure the battery is properly seated in the laptop.
• Disconnect the charger and power on the laptop using only the battery to see if it has any charge.
• If the laptop doesn't power on, the battery may be completely drained or malfunctioning.

Examine the Charging Port and Connections:
 

• Make sure the charging port on the laptop is free from dust or debris.
• Confirm that the charger is securely connected to the laptop without any looseness.

Battery and Charger Indicator Lights:
 

• Check any LED indicators on the laptop for the charging status.
• Refer to the description of the AC adapter and battery light signals (like white for fully charged, blinking amber for low battery, etc.) to understand the current status.

Use HP Support Tools:
 

• Utilize HP's diagnostic tools available on their support website to perform a battery test. HP Customer Support - Software and Driver Downloads.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support