Charging complaint

[Hitesh32]

Hy I am a hp victus 15 user. I bought my laptop about an year ago. Recently when I was gamming why laptop is not charging while playing games. What might be the issue

[Sneha_01]

Hi @Hitesh32,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Victus 15 laptop is not charging while playing games, there could be several potential reasons for this issue. Here are some steps to diagnose and resolve the problem:

Steps to Diagnose and Resolve Charging Issues:

Check Power Adapter and Cable:

• Ensure that the power adapter and cable are properly connected and not damaged. Use the original charger that came with the laptop.
• Try using a different power outlet to rule out any issues with the current outlet.

Inspect Charging Port:

• Check the laptop's charging port for any debris or damage that might be preventing a proper connection.

Battery Health:

• Check the battery health using HP Support Assistant or the BIOS. If the battery is deteriorating, it might not be able to charge properly during intensive tasks like gaming.

Power Settings:

• Adjust the power settings on your laptop to ensure it’s set to charge while plugged in. Go to Settings > System > Power & sleep and ensure the appropriate settings are configured for plugged-in usage.

Update Drivers and BIOS:

• Ensure that your laptop's BIOS and drivers are up to date. Visit the HP support website, enter your laptop's model number, and download the latest updates.

High Power Consumption:

• Gaming can draw a lot of power, sometimes exceeding the power supply’s output, causing the battery to discharge even when plugged in. Consider lowering the game’s graphics settings to reduce power consumption.

Thermal Management:

• Overheating can cause the laptop to throttle performance and charging capabilities. Ensure that the laptop's cooling system is functioning properly and that vents are not blocked. Use a cooling pad if necessary.

Battery Saver Mode:

• Disable any battery saver or power-saving modes that might limit charging during high performance.

Perform Battery Calibration:

• Sometimes calibrating the battery can help resolve charging issues. To calibrate:
  1. Charge the laptop to 100%.
  2. Let the battery drain completely until the laptop shuts down.
  3. Recharge the battery to 100% without interruption.

Run Diagnostics:

• Use HP’s built-in diagnostic tools to check for any hardware issues. Restart your laptop and press F2 to enter the diagnostic menu, then run the battery and power diagnostics tests.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support