Charging issue

[Gtx1050]

Laptop shows plugged in, not charging

[A4Apollo]

Hi! @Gtx1050,

Please share the product number of the PC to assist you better.

Have you tried charging your laptop using a different adapter?

Were there any recent windows update on the PC?

Are you using HP genuine battery on the laptop?

Try updating the BIOS and other drivers to the latest version on the PC and check if it helps.

You can update the drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter and can fix any detected issues. You may try restarting your computer and charge your battery again.

Also, Try performing a hard reset on your laptop and check if it helps.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
If your laptop model is listed below, use the instructions specific to your computer.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
 

Also, Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
Right-click on each item and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
Restart the laptop and check if the issue persists.

Lastly, try running a battery test from the component test under system diagnostics page and check if the hardware is functioning correctly.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Let me know how it goes!

Happy Weekend! 🙂

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