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‎09-30-2022 10:11 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

The laptop is not charging. It shows charging on screen but the charging percentage keeps on decreasing.

Category:
2 REPLIES 2

‎09-30-2022 10:24 AM

HP Recommended

Hello @Rakesh1431 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Please report your results

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‎10-07-2022 05:00 PM

HP Recommended

Please report back

Kind regards

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