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‎02-07-2022 04:30 PM

HP Recommended
Product: 15t-ax200
Operating System: Microsoft Windows 10 (32-bit)

Notebook caught on fire at the charging port, can't boot to get the serial number, there is no serial number on the outside. 

 

How do I remedy? 

Category:
1 REPLY 1

‎02-10-2022 06:17 AM

HP Recommended

@BROOKE31

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

  • Note: Please do not use your computer until it's diagnosed completely.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community

ECHO_LAKE
I am an HP Employee

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