Check on status of warranty dispute

[Shawn313]

How do I check the status of a warranty dispute? I received an email with a case ID but no further communication. When I opened the case it said it would only take a day to resolve. Since HP thinks my laptop is out of warranty there’s apparently no way to contact support directly. Any assistance would be appreciated. 

[Elohi_NR]

Hi @Shawn313,

Welcome to the HP Support Community. 

I understand that you want to check on the warranty dispute status.  I'd like to help!

You may refer to the links below for more details. 

HP PCs, printers - Dispute a warranty status

Manual warranty check

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Shawn313]

Hello - actually I received a response from customer support saying they validated my proof of purchase and updated the warranty on 9/29 and that it should reflect in 3 business days. However when I check the warranty status it still shows as expired.

[Shawn313]

Still having this issue. It is now 10/8 and it shows my warranty as expired even though support said they validated my proof of purchase and corrected this issue. I cannot even receive the support I am due on this device because something isn’t getting updated. I can’t call and speak to anyone to get this resolved which I’m sure is a quick fix. Why isn’t there any way to get in touch with an agent?

[Shawn313 · Accepted solution]

It is showing my warranty as active now once I submitted a second dispute. 

[Elohi_NR]

Hi @Shawn313,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!