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‎05-16-2022 12:46 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0101ax
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen freezes suddenly and  do not respond to any command and this problem started few days ago after updating laptop. Previously it was showing thread related issues with blue screen and now this freezing problem started.  Various problems arises after each updates. Please give proper attention to my problem and hoping a quick support from your side. 

Category:
1 REPLY 1

‎05-19-2022 04:26 AM

HP Recommended

Hi@baarood98,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing freezing issues with the HP Pavilion Gaming Laptop PC.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • You can do Reset PC Keep my files from windows and check if it works. 
  • Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 

Hope this helps! Keep me posted. 

 

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