Complaint Regarding Defective Hinge on HP Victus Laptop

[Kankalapati]

Dear HP Support Team,

I hope this message finds you well. I am writing to formally lodge a complaint regarding my HP Victus laptop. Unfortunately, shortly after the warranty period expired, I noticed a significant defect with the hinge of the laptop. The hinge has become loose and unstable, which has greatly affected the usability of my device.

After researching online, I discovered that this issue is not unique to my laptop but is a common problem reported by numerous HP Victus users. This suggests a potential manufacturing defect, which seems to manifest right after the warranty period ends. As a student, I rely heavily on my laptop for my studies and daily tasks, and this defect has caused significant inconvenience.

Given that this issue appears to be widespread and likely due to a design or manufacturing flaw, I kindly request that HP take responsibility and offers a complimentary repair or replacement of the defective hinge, despite the expiration of the warranty. As a student, I am unable to afford the cost of repairs, and I believe it is unfair to bear the financial burden for what seems to be a common defect.

I trust that HP values its customers and will take the necessary steps to resolve this matter promptly. I look forward to your positive response and swift action in addressing this issue.

Thank you for your attention to this matter.

Sincerely

[Rachel571]

Hi @Kankalapati 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support