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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎11-11-2020 08:46 AM - last edited on ‎11-11-2020 01:02 PM by

HP Recommended
Product: OMEN by HP laptop 15-dh0xxx 5VX96AV
Operating System: Microsoft Windows 10 (64-bit)

I have question about my laptop does it support charging by type c thunderbolt 3 or not

 

If it supports why is it not working

My docking station is HP USB-C DOCK

[Personal Information Removed]

1 REPLY 1

‎11-11-2020 04:35 PM

HP Recommended

@Ahmed78 

 

Your machine requires 200W charger. You can charge it using USB-C charger but guess what, you need very powerful USB-C charger to charge it. You dock may be able to charge your machine when it is off or idle or overnight .

 

Let me tell you an example : just say battery is a 10L bucket, it has a hole which will drain water of full bucket in 5 hours. Now you pour water in 1L each hour. You can work out why the charger can't charge battery on your machine when machine is running.

 

Regards.

BH
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