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‎07-18-2019 06:03 PM

HP Recommended
Product: Hp Omen Laptop
Operating System: Microsoft Windows 10 (32-bit)

So a yesterday I opened up my laptop in order to replace the thermal paste. Once I put everything back together and turned it on, and then i got a reboot screen. so i hit enter to reboot and once it was on, i wasn't able to connect to my wifi. sometimes it says "cant connect to network" while other times it connects, but i get no signal and i cant load anything. what can I do? can I even do anything? 

3 REPLIES 3

‎07-18-2019 08:08 PM

HP Recommended

@H20Spyker , welcome to the forum.

 

It sounds to me like you may have not gotten the laptop reassembled correctly.  You may not have gotten enough thermal compound/paste on the cpu.  I suggest rechecking this and all other connections.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎07-18-2019 08:17 PM

HP Recommended

when i took it apart, i only took off the fan covers and the fans themseleves to replace the paste. I put enough thermal paste because when i turned it on i immediatly noticed a difference in sound and temperature. the only things i unplugged were the fans, and I made sure to put those back correctly. unless my battery somehow effected it? i did leave my laptop off for a day before opening and upon opening i took put the battery. 

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‎07-19-2019 12:31 PM

HP Recommended

@H20Spyker, here is a guide to help you diagnose the problem.  Of course, you will use the diagnostics using the BIOS in the second section.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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