Constant battery percentage

[Nora53]

Battery percentage shows a constant value, (last charged value) and doesn't decrease untill it powers down due to low battery. Also it charges to 99% but never goes to 100%.

I have updated bios version but the problems ddidn't fixed.

[Raj_05 · Accepted solution]

Hi @Nora53,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus 16.1-inch gaming laptop is experiencing issues with its battery indicator and charging process. Here are a few steps you can take to diagnose and potentially fix the problem.

Calibrate the Battery:

• Fully charge the laptop to 100% (or as close as it will get).
• Disconnect the charger and let the battery drain completely until the laptop shuts down.
• Recharge the laptop to 100% without interruption.

Update Battery Drivers:

• Go to Device Manager (right-click on the Start button and select Device Manager).
• Expand the "Batteries" section.
• Right-click on "Microsoft ACPI-Compliant Control Method Battery" and select "Uninstall device".
• After uninstalling, restart your laptop. Windows will automatically reinstall the drivers.

Check HP Support Assistant:

• Open HP Support Assistant (if you don't have it, download it from HP's website).
• Check for any battery or BIOS updates available and install them.

Run HP Battery Check:

• Open HP Support Assistant.
• Go to the "My devices" tab.
• Select your laptop and then go to the "Troubleshooting and fixes" tab.
• Run the "Battery Check" tool to see if it identifies any issues.

Perform a Hard Reset:

• Turn off the laptop.
• Disconnect the charger and remove any external devices.
• Press and hold the power button for 15-20 seconds.
• Reconnect the charger and power on the laptop.

Battery Health Settings:

• Some laptops have a battery health management feature that prevents the battery from charging to 100% to extend its lifespan. Check your BIOS settings for any such feature and adjust it if necessary.

Check for Physical Battery Issues:

• If the issue persists, there might be a physical problem with the battery itself. Check for any signs of swelling or damage.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Nora53]

Hi, Thank you for your help. It was very useful.

I hope the best