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‎11-11-2022 04:50 AM - edited ‎11-11-2022 05:05 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)

Recently my notebook started constantly freezing up for several seconds.
If I open a game, the issue takes place every few seconds, making things effectively unplayable. In the Browser it's a little rarer, about every few minutes. During that time in the browser I can move the mouse with much lagging over the screen but  nothing else seems to work. Although I noticed that programs like discord still give me their sound output without problem even during total lockups.

 

I've installed every update for every driver and system I could find.
I've done both fast and extensive systemchecks through the HP Support Assistant, the HP PC Hardware Diagnostics and the HP PC Hardware Diagnostics UEFI tool. Every single check tells me there is no issue.

It started about a week ago and initially could be fixed with a restart but has since taken over completely. Would appreciate any help, thanks!

Category:
14 REPLIES 14

‎11-11-2022 08:38 AM

HP Recommended

Hello @KaikeBing 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎11-11-2022 08:19 PM - edited ‎11-11-2022 08:20 PM

HP Recommended

Will do

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‎11-11-2022 08:21 PM - edited ‎11-11-2022 08:24 PM

HP Recommended

Hey, thanks for the reply! @Ub6424

 

Here it goes:

OS Name

Microsoft Windows 11 Home

 

Version

10.0.22621 Build 2261

System Model

Omen by HP Laptop 17-ck0xxx

System SKU

( equals HP product number (p/n) )

48P15EA#ABD

Processor

11th Gen Intel(R) Core(TM) i7-11800h @ 2.30 GHz, 2304 MHz

BIOS Version/Date

AMI F.41, 08.09.2022

BaseBoard Product

88F7

BaseBoard Version

86.42

 

 

KaikeBing_0-1668223303178.png

 

 

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‎11-12-2022 01:42 AM - edited ‎11-12-2022 01:43 AM

HP Recommended

Hello @KaikeBing 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.19159.8331 Rev.B0.6 MBSep 7, 2022Download

 

(3) Restart Windows

(4) Download and install / update

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.B18.3 MBSep 16, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A0.8 MBApr 12, 2022Download

Intel Thunderbolt Controller Driver

1.41.1325.0 Rev.A18.6 MBSep 7, 2022Download

  

(5) Restart Windows

(6) Download and install / update

Intel High-Definition (HD) Graphics Driver

30.0.101.1191 Rev.A591.8 MBApr 15, 2022Download

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.4 MBApr 12, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.B193.5 MBSep 12, 2022Download

 

(7) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

 

ub6424_1-1668242330799.png

 

(8) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

 

ub6424_2-1668242330801.png

 

(9) Test your notebook

(10) Please report your results

1 person found this reply helpful
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‎11-12-2022 07:03 AM

HP Recommended

@Ub6424
Thank you for the detailed answer! I downloaded and ran everything. There was some error message with the Nvidia update but I managed to grab a new driver version on their website which apparently fixed that.
What isn't fixed however is my original problem. With its nature of appearance I fear it feels too much like a hardware issue.

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‎11-12-2022 08:01 AM

HP Recommended

Hello @KaikeBing 

 

(1) Restart Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3) Please report your results ( of each command )

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‎11-12-2022 08:49 AM - edited ‎11-12-2022 08:52 AM

HP Recommended

@Ub6424
Hello!

 

Ran sfc /scannow
Result: Windows Resource Protection did not find any integrity violations.

Ran msdt.exe /id WindowsUpdateDiagnostic
Result:

KaikeBing_0-1668267924979.png

Ran command again, same result.

 

Ran Dism /Online /Cleanup-Image /ScanHealth
Result: No component store corruption detected.

 

Ran Dism /Online /Cleanup-Image /CheckHealth
Result: No component store corruption detected.

 

Ran Dism /Online /Cleanup-Image /RestoreHealth

Result: The restore operation completed successfully.

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‎11-12-2022 01:20 PM

HP Recommended

Hello @KaikeBing 

 

(1) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(2) Restart Windows

(3) Please report your results

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‎11-13-2022 06:02 AM

HP Recommended

@Ub6424
Hello!

Managed to install 3 optional updates. One continues to fail but it's not a system update.

KaikeBing_0-1668344363945.png

 

Both the error message for "msdt.exe /id WindowsUpdateDiagnostic" and the performance issue persist.

 

 

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