Cooling Fan has stopped working

[Vivekrathia]

One of the cooling fan on my laptop has stopped working.My laptop model is OMEN Laptop - 15-en0002ax. is it possible to get my fan replaced.

[Nirvana_95]

Hi @Vivekrathia 

Welcome to the HP Support Community. 

From what I understood, cooling pad off your laptop has stopped working. Do not worry we are here to help you fix the issue.

• May I know from when are you facing this issue?
• May I know if you have made any recent hardware or software-related changes to your system?
• May I know if it happens only while using any particular application?
• Do you get any error messages?
• May I know if the system is heating as well?

Have you updated all the drivers on your system? Here is a link that will help you update drivers on your system: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Let's run a hardware scan to check for hardware related issues: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Vivekrathia]

I face overheating while playing some CPU heavy games.I haven't made any software or hardware changes. I recieve a warning message when i boot up my PC.

[Nirvana_95]

Thanks for your response.

Please follow the steps shared in the link above and let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Vivekrathia 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!