Cooling fan is not working

[Drewbro]

I started having a cooling fan problem after my brother has dropped my laptop. The left side of my laptop is cool but the right side gets hot and warm. When i power on my laptop a message pops up saying the system has detected that the cooling fan isn't working properly and continuation of usage may result in damage or data loss. I'm just wondering how can i get this problem fixed, i've tried opening the bottom part of the laptop but one of the screws is really tight and won't budge. Opening the laptop casing myself is frustrating and only leads me to scratching the exterior a bit. Is there proffesional help i can get for someone else to do this?

[Jeet_singh]

@Drewbro,

Thank you for posting your query on HP Support Community,

This looks like a possible hardware failure, however, I would suggest you go through these steps: 

Try updating the BIOS and chipset drivers on your PC and check if it helps.

You can update the drivers on your PC using HP support assistant.

Refer this article to know more information about using the HP support assistant.

Try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

You may also refer to these links: 

HP Notebook PCs - System Fan (90b, 90f) Error Message on Startup

HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

If you have followed the steps suggested and still having the issue. I would recommend you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

I hope this helps. Let me know if you need any further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!