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‎08-11-2019 05:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello.  I have an HP 15" Pavilion Signature Edition Gaming Laptop, Model -15-AK099NR.  It came with 8 GB of Ram installed.  I want to upgrade to 16 GB.  I bought Crucial NOTEBOOK DDR3L-1600 SODIMM, 8gb CHIP.  According to the Crucial website, they said this was the proper RAM for this model number.  After installation System info reports a total of 16 GB of Ram, but the laptop is much slower, not only in boot-up, but overall performance.  Did I install the correct RAM?  Thanks 

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‎08-11-2019 05:13 PM

HP Recommended

@Cape9328 , welcome to the forum.

 

Since the memory recommended by Crucial on their website is guaranteed to work, I suggest contacting their Tech Support for help.  They are experts on their products.  Also, they have always been very helpful when I contact them.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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1 REPLY 1

‎08-11-2019 05:13 PM

HP Recommended

@Cape9328 , welcome to the forum.

 

Since the memory recommended by Crucial on their website is guaranteed to work, I suggest contacting their Tech Support for help.  They are experts on their products.  Also, they have always been very helpful when I contact them.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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