• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-16-2024 02:49 PM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2T3A6AV)
Operating System: Microsoft Windows 11

Hello everyone, I purchased a "HP Omen 15" 2 years ago. In the last year its CPU gives a lot of problem, more precisely when i'm playing a game while opening a Youtube video in my second screen, the CPU's clock lock down to 0.38 Ghz, making the notebook completely unusable. I have sent the product to HP support 5 times, but the issue still persists. I really don't know what to do to solve the problem, as I've been trying to fix it for the last year. This notebook has been in service for a total of 6 months and still continues to have this issue. Does anyone know what might be causing it and how I could try to resolve it?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.