Cpu speed stuck at 0.40ghz when charging laptop

[MR1231]

The cpu speed for my HP Pavilion Gaming - 15-ec0013dx always gets stuck at 0.40ghz while charging. The cpu speed is normal when unplugged though. I've tried resetting my laptop, changing the power plan of the laptop to high performance, and also watched some videos and articles on this type of problem, but couldn't find anything that worked.

[praveenbv]

Hi@MR1231, Welcome to the HP Support Community!

Apologize for the issue with the display. We understand it's a Gaming notebook lets try a few troubleshooting steps to fix the issue.

Check for the BIOS update? 

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!