• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!

‎07-13-2025 05:39 AM

HP Recommended

Hi! I have a Victus Gaming Laptop 16-r0016ua (A2BK4EA), and I'm experiencing crackling in the left speaker when playing audio at low volume. The driver is up to date. The crackling isn't constant. During tests, the audio clearly comes from the left side. I removed the back cover and found no damage or debris on the speaker. What could be causing this?

Reply
1 REPLY 1

‎07-15-2025 11:32 AM

HP Recommended

Hi @Dmytro_MY,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed info, and great job checking the hardware already. Based on your description of intermittent crackling from the left speaker at low volume on your Victus Gaming Laptop 16-r0016ua (A2BK4EA), let’s try a few steps to try and fix the issue.

1. Disable Audio Enhancements

  • Right-click the speaker icon > Sound settings.
  • Under Output, click your speaker > Properties.
  • Go to the Enhancements tab and check “Disable all enhancements”.
  • Also, check the Advanced tab and uncheck “Allow applications to take exclusive control”.


2. Switch to Microsoft’s Generic Audio Driver

  • Open Device Manager > Sound, video and game controllers.
  • Right-click your audio device (e.g., Realtek) > Update driver > Browse my computer > Let me pick from a list.
  • Choose High Definition Audio Device (Microsoft).
  • Restart and test the audio.


3. Test with External Audio

  • Plug in headphones or external speakers.
  • If the crackling disappears, the issue is likely hardware-related (speaker or amplifier).


4. BIOS and Firmware Update


5. HP Hardware Diagnostics

  • Restart your laptop and press Esc, then F2 to enter diagnostics.
  • Run the Audio Test to check for hardware faults.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.