Crackling through speakers on right side and also through headphones

[mathewmajor1985]

Just purchased laptop fresh out of box today. Continued crackling whenever a sound starts on right side of speaker, sound carries through when wearing headphones on right side only. Have attempted to uninstall/reinstall Realtek countless times to no avail, very frustrated at this.

[The_Fossette]

@mathewmajor1985

I reviewed your post and I understand that you are facing issues with the audio on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the audio driver and then download and install it from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe

If you continue facing the issue, then run the audio troubleshooter and it will automatically find and fix audio-related issues.

Here is how it is done.

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[mathewmajor1985]

Appreciate the attempt friend but alas, it didn't work. I think the HP chap I spoke to seems to have confirmed it as a hardware fault, if you have any other driver ideas, I'm all ears to try but it seems my bad luck came into play with this one 😞

[The_Fossette]

@mathewmajor1985

Thank you for the update.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe