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Omen 15-ax243dx

I have an Omen 15-ax243dx and cracks have formed near both hinges. on the left it goes from the hinge to just above where the usb port is and on the right it goes from the hinge to directly over the charger port. Both ports still work just fine and the computer runs well but shortly after the cracks formed the cooling fan and disc started having problems. The cooling fan makes loud and kind of raspy noises, and the disc will occasionally make a higher pitch noise thats hard to describe in words. I don't know if these two problems are linked but as the crack got bigger the fan problems started to arrive so I believe they might be. My computer has only overheated a couple of times, but I think this was more caused by playing high demanding games while not letting the fan have enough open space. My system has recognized the fan and on start up it displays a warning telling me a cooling fan is not operating correctly. My warranty has expired and the damage has not been caused by dropping the laptop or not being careful with it in any way. Any kind of fix for these problems would be greatly appreciated.

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@Say_tanic,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Jeet_Singh
I am an HP Employee

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