Crashing games

[Ivo09]

Please help me. Everytime i am playing games the games crashes and i must restart them. I give a photo of my laptop so someone can help me. The max time i play games is 2 hours and then games crashes. I can't play fortnite and far cry 4 because this games crashes after 15 minutes. Please help me.

[The_Fossette]

@Ivo09,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Are you getting any error message before the game crashes?
• Is the computer overheating?
• What is the product number for your computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ivo09]

I dont get any messages before crash and the laptop is new so i dont do to yhim anything 

Laptop is hp pavilon gaming 15,6

9

Thx for the linki will use it and give info

[The_Fossette]

@Ivo09,

Please post your results, as I will be looking forward to hearing from you.

Good day!