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Jang44
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Message 1 of 2
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Flag Post

Crashing while gaming

HP Recommended
Pavilion 15 ec-0100ax
Microsoft Windows 10 (64-bit)

everytime i play valorant the game crashes. The locking screen appears and it shuts down. when i turn it back on it says a critical error has occurred and the process must be terminated which is frustrating 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Jang44 Welcome to HP Community!

 

I understand that the computer is Crashing while gaming.

 

Is it happening with a particular game or all games?

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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