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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (3V6M2AV)
Microsoft Windows 11

Technical problem escalated to Customer Relation Team(CRT). Since 3/11 there is a complete lack of communication regarding the status of the escalation. Since then, laptop crashes regularly (blue screen) and I am unable to even send it for repair because that would override the escalation. In the mean time, technical team in 3 occasions advised that someone from CRT will call back to me regarding the issue and in all three occasions there has been no such attempt. 

2 REPLIES 2
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Hi @Nick0789,

 

Welcome to the HP Support Community

 

I'm sorry to hear about the difficulties you're experiencing with the lack of communication from the Customer Relation Team (CRT) regarding your technical issue. This can indeed be frustrating. 

 

Due to limited support in communities, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

I have responded to the private message as requested. However, the pathway suggested is not appropriate as it was attempted in the past with no solution. As a matter of fact, it is a facet of the problem. 

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