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Customer service passing me around to difft #s, hang up on me, and not resolving issue as promised

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HP gaming laptop
Microsoft Windows 10 (64-bit)

I have spent hours calling different HP support numbers and speaking with about 20 different support team members, as far back as 11/25/2020. Support people have listened to my story again and again, saying they are "getting it all down," but somehow the next department/ person they pass me onto doesn't know the case, and most times I am hung up on, leaving me to call and wait another hour to talk to anyone. I am supposed to be getting refunds on 3 HP care packs that were purchased. The "escalation" team told me my returns were  initiated, but I have no refunds, and can't get back to this team to follow up, as all the numbers I was given don't work, and no one can transfer me to them.  I've had two other department tell me they will call me back as such a time, and then no one has calls. I cannot continue to sit on the phone for 3+ hours a day to get this resolved, what do I do?

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Welcome to the HP Support Community!


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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I am an HP Employee

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