Damage near charging port, battery won’t stay in, damaged power cord

[Aceo]

 

 there’s damage near where the charger plugs in. Also the power cord plug is bent. And the battery does not stay in place inside the laptop. I was wondering if the laptop can be sent in to HP for repair

[Sneha_01]

Hi @Aceo 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Sneha_01]

Hi @Aceo ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it .

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Aceo]

I don’t see where to select the country, enter the serial number or follow the rest of the steps on that link.