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‎05-08-2020 09:37 PM

HP Recommended
Product: HP Omen 17t-an000
Operating System: Microsoft Windows 10 (64-bit)

Okay, I was having issues with my network connection when playing games. It was only my laptop, no either devices connected to my wifi. After looking online, I tried to update my bios, but after downloading the initial update, I ran into some problems. Not sure what to do, I deleted both downloads and restarted my computer, hoping to try again. When I signed in, my desktop was completely clear of all my shortcuts, and I had been signed out of all my accounts. This happens now anytime my PC resets or shuts down. I have no idea where to even start to fix this. 

3 REPLIES 3

‎05-16-2020 01:59 PM

HP Recommended

@n_crane Welcome to HP Community!

 

I understand that you are facing issues with the network.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 
Try these steps: 
 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎05-18-2020 02:10 PM

HP Recommended

The network problem has resolved itself. However, anytime my laptop restarts, everything is reset, and any documents, files, etc., are completely wiped. I'm also signed out of all my accounts including chrome and Steam. I believe this may have something to do with my attempted BIOS update i Talked about in the last post. 

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‎05-18-2020 02:25 PM

HP Recommended

@n_crane

 

We are glad to know that the issue is resolved.

 

In the future, if you have any other concerns.

 

Please get back to us. We will assist you.

 

Have a nice day!!

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