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alier18
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Solved!

Declined order with no refund in a week

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Spectre x360 13t

Hello,

 

I know this question might have been asked a lot but here are my details of the problem. I made an order, it was declined, transaction appeared on my credit card statement. It has been 8 working days since then and no refund to my credit card yet. I was told to contact HP via phone number but I’m residing outside of US and have no opportunity to do so. Is there a way to resolve this issue via email?

 

All information can be presented upon request. Sorry if this is the wrong board to post to.

 

Thank you

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @alier18

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 2
Flag Post
HP Recommended

Hi @alier18

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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