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Dedicated GPU suddenly disapears from my OMEN laptop

HP Recommended
OMEN by HP 15-dc1900nz
Microsoft Windows 10 (64-bit)

Hello the community,


Since I got my brand new OMEN by HP 15-dc1900nz (less than a month), this is already two times that my dedicated GPU (RTX 2070) suddenly disappears at start-up.

I tried to reinstall the nVidia drivers, but impossible because the GPU is not even detected on the laptop. The only way I found to solve the issue is to backup the computer to factory settings. Actually this is not a viable option, as with such manipulation, I always have to reinstall all softwares, personalize it again and so on. Its too much time consuming and I cannot afford such issues in a brand new material.


I do not know why Windows, or HP Bios, does not detect the GPU suddenly. What can be done to avoid that? Apart from this issue, the laptop works perfectly.
Is it a known problem from HP OMEN products?

Thanks for your inputs, answer and solution!



PS: This problem also was reported for another OMEN laptop bought previously, unfortunately I had to send it back due to other critical issues.

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