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omename
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Defective OMEN 15 2020 laptop

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OMEN 15 2020

Hello I just bought a new HP OMEN 15 laptop that doesn't turn on properly. Whenever I click the power button, the laptop gets shut down after 5 seconds. Here is a video showing my issue: 

Does anyone have any idea what the issue is and how can I solve it?

Is it good to fix it with the HP warranty or you advise return this laptop to the seller?

I bought the laptop new and didn't had the chance to turn it on!

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praveenbv
HP Support Agent
HP Support Agent
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Hi@omename, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the no Power.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest (the combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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