07-17-2017 05:57 AM
After 4 months the unit was overheating and the screen was freezing after 3h gaming sessions or when i edit videos i took it to the store they said its a faulty motherboard and the have replaced it successfully and the laptop is "as good as new".
i take it home and after two days screen freez again with a sweet bonus of screen flickering random **bleep** downs and the blue screen of death.
I take it back and ask for a replacment since clearly its a defective unit with a lot of problems.
Hp support miss Sara Bahaa Eldin tells me that as long as we can fix the unit we will not replace it.
I explain that i keep losing my work each time i have to bring it to the shop to get fixed she said i will offer you 6 month extended warranty. I told her i dont want the warranty i want a new reliable unit she said "no there is nothing i can do for you except the 6 month extended warranty and you can pick up your unit when its ready"
Is this fair!?
07-18-2017 01:07 PM
Welcome to HP Forums!
This is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
Have a great day!
I am an HP Employee