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DanaDessine
Level 1
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Defective motherboard?

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

I purchased this OMEN by HP 15dc gtx1070 gaming laptop a couple of months ago from someone who received it as a gift so there is no warranty on it.

I've left it on for a few minutes to go grab a bite (about 3 months after buying it) and i came back home to it turned off and showing no signs of life, nor charging (no light indicator on). So I panicked and asked my brother to see whats wrong with it (he is good at fixing simple things). anyways we opened the laptop up and did some simple tips on google/hp site, to test it with or without the battery, etc. In conclusion we tried every way and nothing happened, no signs of life, every site and link ended up saying that the motherboard was defective.

Is there a way for me to restore the motherboard or was it supposed to be replaced for [free] by hp? (bear in mind this laptop isnt even a year old and used it for about 2-3 months before it "broke down")

 

. no it was never opened by the previous owner (no signs)

 

 

(i got the motherboard replaced for ALOT in the end but i still want to know)

 

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@DanaDessine

 

Welcome to HP Support

 

The Warranty starts from the date the customer purchased it and not when it was opened.

 

If you ever face any issues with your HP Products, I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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DanaDessine
Author
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Message 3 of 4
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I dont have a warranty, even the hp support assistant says too

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KrazyToad
HP Support Agent
HP Support Agent
20,872 20,859 1,269 1,295
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@DanaDessine

 

If you don't have a warranty, you can still get it fixed for a charge

 

I have sent you a private message with the contact details for HP Support

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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