Display Adapter Issue With RTX 2080

[daftshadow1]

I have the hp omen 17-cb0050nr. Recently there's be a recurring issue where the RTX 2080 display adapter will disappear from the device manager. It happens randomly, so far twice. The laptop is brand new, only about two weeks old. It has the latest nvidia drivers.

A yellow error icon shows up in system devices in the device manager for pcie controller (x16) - 1901 with a code 19. The only way I can fix this is by completely removing all nvidia drivers with DDU and reinstalling it. Any idea why this is happening?

When this happens, is when I turn on the laptop after shutting it off.

[praveen196]

@daftshadow1 Welcome to HP Community!

I understand that you are facing an issue with the display adapter.

HP has identified the affected products and target dates for Softpaqs. See the affected products listed below.

How do I know if I am impacted?

1. Launch the Windows Device Manager.

2. Select Display Adapters.

3. If you see a node with one of the NVIDIA products listed below, then verify the driver version.

How do I know the driver version I have installed?

1. Launch the Windows Device Manager.

2. Select Display Adapters.

3. Select the NVIDIA product node and right-click.

4. Go to the Driver tab.

5. If you have an earlier driver version, then update the driver using the link for your product below.

The driver version can be identified by the last digits of the version number.

For example, 10.18.13.6472 is 364.72 and 10.18.13.472 is 304.72.

RTX2080

419.01 (Win10)

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95142.exe

Please see more details on the following link.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!