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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2020 02:32 AM

HP Recommended
Product: Omen by HP 17-cb0040nr
Operating System: Microsoft Windows 10 (64-bit)

Display goes blank randomly(mostly while gaming). I hear a notification popup sound after this happens.Same happens in an external monitor. Winkey + ctrl + shift + B combination didn't work , but could hear a beep sound. When I restart, in notification panel I see this error : Display driver failed to start, using microsoft basic display driver instead. I updated,reinstalled GPU driver. I even reinstalled OS using software downloaded from both Microsoft and HP recovery cloud, didn't fix the problem.Even HP remote assistance engineer reinstalled BIOS. While re-inserting RAM , i noticed this dark area on GPU heatpipe. Is this a hardware problem? What are the possible fixes? 

Link for the images: 1) https://drive.google.com/open?id=1qqB2TLTnZgBhIlTb9vJwEph65iZBx_b4
                                       2) https://drive.google.com/open?id=1x-_FsNhx37hGNWOtUY3XVFF8uw0DN7O9

In this video link you can see what is under those heat pipes. :https://www.youtube.com/watch?v=3p3P81rHexs

 

Replace the thermal module | OMEN by HP 17-cb0000 Laptop PC | HP
Replace the thermal module | OMEN by HP 17-cb0000 Laptop PC | HP
youtube.com/watch?v=3p3P81rHexs
Learn how to replace the thermal module for OMEN by HP 17-cb0000 Laptop PC. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options for your HP device are available at http://hp.com/support. Continue the Conversation: ...
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