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HP OmniBook 7 Flip 16 inch 2-in-1 Laptop Next Gen AI PC 16-au0000 (AK4J5AV)
Microsoft Windows 11

The warranty start date shows 6/24/2025 however I didn't purchase the unit until August 2, 2025. The warranty check page does not show a DISPUTE WARRANTY option. The note says:
Note: If the dispute link is not displayed, the product might be a commercial product or a product available in India, which cannot be disputed online.

Neither of which is true as this was purchased for personal use at the local MicroCenter here in Minnesota.

How do I get this corrected?

1 REPLY 1
HP Recommended

HP starts the warranty clock ticking the minute the PC leaves the assembly plant, so the more time that elapsed since that day and the day you purchased the PC, the less time shows on the warranty.

 

If the dispute link is not displayed, you will have to contact HP customer service starting at the link below to have the warranty start and end dates corrected to the date you purchased the notebook.

 

Official HP® Support

 

If you have the HP support assistant software installed you can contact support via that option.

 

How to Use HP Support Assistant: HP How To For You | HP Computers | HP

 

The support contact procedure starts at about 8 minutes into the video.

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