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‎03-18-2020 09:14 AM

HP Recommended
Product: omen 15t
Operating System: Microsoft Windows 10 (32-bit)

Bought brand new from HP.com in November. My first gaming computer. Was always very slow from the beginning. Have a MacBook Pro which is fast and had no experience with windows 10. Struggled along with it without success and many times would just play Xbox. Tried all the online fixes with HP. None worked. Sent it back for repairs with precise instructions that I didn’t want it back if wasn’t working correctly. I had also contacted their advanced group and told them the same thing. Got it back the other day. It ran better till I tried to download a game. That process took days and the the download would not complete with only 1 GB to go.

 

i wrote to my contact in the company and told him I wanted my money back as a credit and would buy a desktop. Have not heard back yet. Any advise on how to go from here would be appreciated.

1 REPLY 1

‎03-20-2020 09:29 AM

HP Recommended

Hi @BOGEMSTR

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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